Terms of Sale

Last updated: April 15, 2026

1. Identification of the Parties

1.1 The service provider

The website dad.pinc.be and the DAD (Digital Accessibility Directory) services are provided by:

Pinc Consulting SRL Avenue Louise 65/11 1050 Brussels, Belgium Company number (BCE): 0742.706.135 VAT: BE0742.706.135 Email: dad@pinc.be

1.2 The reseller (Merchant of Record) — Paddle-purchased services

Commercial transactions for the Simplified audit (€199) and the AI-assisted in-depth audit (€990) are processed by Paddle.com Market Limited, acting as Merchant of Record (official reseller). In this capacity, Paddle is responsible for payment processing, invoicing, collection of applicable taxes, and transaction-related customer support for these two services.

Paddle.com Market Limited Judd House, 18–29 Mora Street London EC1V 8BT, United Kingdom

By purchasing one of these services through DAD, you enter into a purchase agreement with Paddle. The Paddle terms and conditions and the Paddle privacy policy also apply to your transaction.

1.3 Quote-based services sold directly by Pinc Consulting

The In-depth audit — Human testing service is not sold through Paddle. It is sold directly by Pinc Consulting SRL on the basis of a quotation and invoiced in Belgium by Pinc Consulting. The conditions of sale described in Section 4.4 below apply to this service.

2. Purpose

These terms of sale govern the purchase of paid services offered by DAD (Digital Accessibility Directory), whether processed through the Paddle payment platform (Simplified audit and AI-assisted in-depth audit) or sold directly by Pinc Consulting SRL on the basis of a quote (In-depth audit — Human testing).

By placing an order or accepting a quote, you confirm that you have read and accepted these terms.

3. Description of Services

DAD offers the following services:

VAT — Paddle-purchased services. The prices of the Simplified audit and the AI-assisted in-depth audit are exclusive of VAT. The applicable VAT is calculated and collected by Paddle at the time of payment, based on your location.

VAT — Quote-based services. The In-depth audit — Human testing is invoiced by Pinc Consulting SRL and is subject to Belgian VAT rules:

• Belgian customers: 21% VAT.
• EU business customers with a valid VAT number: reverse charge (0% VAT), subject to the customer providing a valid VAT number.
• Non-EU customers: 0% VAT (export of services).

Any applicable VAT and the selected tax regime are shown on each quote before acceptance.

4. Orders and Payment

4.1 Order process (Paddle-purchased services)

The Simplified audit and the AI-assisted in-depth audit are ordered through the website dad.pinc.be. After selecting the desired service, you are redirected to Paddle’s secure payment platform to complete your purchase.

4.2 Payment (Paddle-purchased services)

Payment is processed by Paddle, which accepts the payment methods displayed during the checkout process (credit card, PayPal and other methods available depending on your location). Payment is due at the time of order.

4.3 Invoicing (Paddle-purchased services)

Invoices are issued by Paddle in its capacity as Merchant of Record. You will receive your invoice by email after payment confirmation.

4.4 Quote-based services (In-depth audit — Human testing)

For the In-depth audit — Human testing, the ordering and payment process is:

1. Request — you submit a request through the “Request a quote” form on dad.pinc.be, describing your website and audit needs.
2. Offer — Pinc Consulting SRL prepares a written offer specifying the scope, methodology, deliverables, timeline and price of the audit, together with the applicable VAT regime (Section 3).
3. Acceptance — you accept the offer in writing (email confirmation is sufficient).
4. Deposit invoice — 50% — Pinc Consulting issues a deposit invoice for 50% of the total price (incl. applicable VAT), payable by bank transfer to the account indicated on the invoice.
5. Execution — the audit is carried out once the deposit has been received on Pinc Consulting’s bank account.
6. Balance invoice — 50% — upon delivery of the deliverables, Pinc Consulting issues the balance invoice for the remaining 50%, payable by bank transfer upon delivery.

Unless otherwise stated in the offer, the payment terms, delivery milestones and specific conditions set out in the accepted offer prevail over these general terms.

5. Delivery

5.1 Delivery timeframes

5.2 Delivery method

Accessibility statements and reports are delivered in digital format through your DAD account and/or by email. You will be notified by email when your deliverable is available.

6. Right of Withdrawal and Refunds

6.1 Right of withdrawal (consumers)

In accordance with European consumer law, consumers have a right of withdrawal of 14 days from the date of their order (Paddle-purchased services) or from the date the offer is accepted (quote-based services).

6.2 Exception for digital content

DAD services constitute digital content. In accordance with Article VI.53, 13° of the Belgian Code of Economic Law (Code de droit économique) and Article 16(m) of Directive 2011/83/EU, the right of withdrawal can no longer be exercised once the deliverable (accessibility statement, report) has been made available to you, provided that you gave your prior consent to the performance of the service and acknowledged the loss of your right of withdrawal.

6.3 Business customers — In-depth audit (Human testing)

The In-depth audit — Human testing is primarily sold to organisations acting within their professional activity (B2B), for which no statutory right of withdrawal applies under European consumer law. Any specific refund conditions are set out in the accepted offer.

6.4 Refund handling

For Paddle-purchased services (Simplified audit, AI-assisted in-depth audit), refund requests are handled by Paddle as Merchant of Record.

For quote-based services (In-depth audit — Human testing), refund requests are handled directly by Pinc Consulting SRL, by bank transfer to the originating account.

For full details regarding refunds, please refer to our Refund Policy.

7. Nature of Services and Limitations

7.1 Automated audits

Automated audits detect accessibility issues identifiable by automated tools. They do not cover all WCAG 2.1 criteria and do not replace a full manual audit. Results are provided for informational purposes only and do not constitute a certificate of legal compliance.

7.2 AI-assisted audits

AI-assisted audits extend test coverage by using artificial intelligence to evaluate certain criteria that typically require human verification. Although more comprehensive than purely automated audits, they do not replace an audit carried out entirely by human experts.

7.3 Accessibility statements

Accessibility statements are generated based on the audit results available at the time of their creation. They reflect the accessibility status of the website on that date. Their accuracy depends on the absence of material changes to the website following the audit. We recommend an annual update.

7.4 Expert audits

Audits by human experts offer the most comprehensive coverage. The scope, methodology and deliverables are defined in the offer.

8. Intellectual Property

8.1 DAD website content

All content on the website dad.pinc.be (text, graphics, software, structure) is the property of Pinc Consulting SRL and is protected by copyright. Any unauthorised reproduction or use is prohibited.

8.2 Reports and statements

Accessibility reports and statements generated as part of a paid service are granted to you under a non-exclusive licence. You are authorised to:

• publish the accessibility statement on your website;
• use the report internally to improve your website’s accessibility;
• share the report with your technical service providers.

Any resale or commercial redistribution of the reports is prohibited.

9. Liability

9.1 Limitation of liability

To the extent permitted by Belgian law, the liability of Pinc Consulting SRL under these terms is limited to the amount you paid for the service in question.

9.2 Exclusions

Pinc Consulting SRL shall not be held liable for:

• consequences of decisions made on the basis of audit results;
• the inability to achieve full compliance based solely on automated results;
• changes made to your website after the audit has been carried out;
• temporary service interruptions due to maintenance or circumstances beyond our control.

10. Governing Law and Jurisdiction

These terms are governed by Belgian law. Any dispute relating to the interpretation or performance of these terms shall be submitted to the competent courts of Brussels, Belgium.

For transactions processed by Paddle, the Paddle terms and conditions may also apply.

11. Amendments

We reserve the right to amend these terms at any time. The version in effect is the one published on the website on the date of your order or of the acceptance of the offer.

12. Contact

For any questions regarding these terms:

Pinc Consulting SRL Email: dad@pinc.be